Moi ra mat tu thang 9 nam 2011 tai thi truong Viet Nam nhung mau xe duoc nhieu ky vong nha Yamaha da gap phai phan ung tu phia mot khach hang do nhung loi ma "co troi moi biet" va chinh nhan vien ky thuat cua Yamaha cung chua biet ly giai ra sao. Day chinh la truong hop cua mot nguoi mua xe ten H., o Nha Trang, Khanh Hoa.
Cang di cang loi
Theo phan anh cua chi H. o Khanh Hoa thi chiec Nozza ma chi moi tau hoi cuoi nam 2011 lien tiep gap phai loi la. Chiec Nozza duoc chi H dat hang o dai ly Yamaha Town Nha Trang tu dau thang 11, den 20/12 thi nhan duoc xe voi gia 33,9 trieu dong chua kem thue.
Chi cho biet, sau khi lay xe va di duoc khoang 145km chiec Nozza cua chi da tieu ton khoang gan 5,8 lit xang, tuong duong voi muc tieu thu nhien lieu 4L/100 km. Sau khi duoc nhan vien ky thuat cua Yamaha can thiep thi muc tieu hao nhien lieu cua chiec Nozza la 53km/lit xang.
Chiec Yamaha Nozza moi mua duoc 2 thang cua chi H
Theo chi H, khi xe cham moc 380km thi chi nhan thay chiec Nozza cua minh co nhieu dau hieu la nhu khi di chuyen thi phat ra rieng keu trong may cua xe. Ngay 7/1 chi H mang xe di bao hanh tai Yamaha Service 58 Thai Nguyen- Nha Trang thi nhan duoc cau tra loi cua nhan vien o day rang: "Dong xe nay may no keu to vay do, em mua di thi phai chap nhan thoi". Chi H cung chia se rang, mot so nhan vien trong dai ly co noi rang chiec xe nay loi roi va khuyen chi ban de doi xe khac nhung khi duoc hoi loi cua xe thi lai khong co cau tra loi.
Sau 3 lan bao hanh va thay mot so phu tung tu chiec Nozza hoan toan moi thi chiec xe cua chi H van nguyen trang "benh tat" nhu cu. Theo chi H, khi tang va ha ga hoac dang di binh thuong chiec xe thuong phat ra tieng keu la, re re, rot rot trong than may. Khong nhung the, viec "uong xang" cua chiec Nozza con khien chi phai dau dau. Ngoai ra, moi khi chi do xang thi xang o trong binh thuong xuyen bi trao ra ngoai. Dac biet, cang di lau phan dau xe cang rung manh, may cang keu to.
Chiec Yamha Nozza mau xanh moi tinh duoc thao dong co de lap vao chiec Nozza cua chi H
Chi H cung noi rang, chi chung kien toan bo qua trinh sua chua cua dai ly Yamaha va thay rang nhan vien o day da thay toan bo khoi dong co tu mot chiec Nozza moi hoan toan khac. Tuy nhien, benh cua chiec xe cua chi van khong thuyen giam. Lieu rang day khong phai chi la benh rieng cua mot chiec Yamaha Nozza ma con la chung benh chung cua ca dong xe nay?
Chi Mai Anh, Ha Noi cung chia se rang chi mua xe Nozza tu hoi thang 10 va luon gap truc trac ve bo thang dem ra showroom duoc tra loi la do bui cua bo thang tao ra tu truong nen xe moi keu. Tuy nhien chi noi rang chiec Nozza chi moi dung va thoi gian di rat it nen viec suot ngay phai di ve sinh xe thi rat phien ha.
Hoi cuoi nam 2011, tren dien dan Hanoimuare.com, ban co nick name la Compact da chia se nghi van Nozza bi loi hang loat. Theo ban Compact, khi mang xe di bao duong tai YFS 114 Mai Hac De - HN "chua day 1 tieng da co khoang chuc chiec Nozza mang den bao hanh thuong bi loi dang di chet may, kho khoi dong, co tieng keu la re re o phia banh sau (ko phai tieng keu do bien so xe)".
Trach nhiem cua nha san xuat
Khi ra doi tu thang 9 nam 2011, Nozza duoc danh gia la doi thu xung tam cua Honda Vision. So huu ngoai hinh duoc thiet ke voi nhung duong cong lich su, sang trong mang am huong cua Chau Au, dac biet phan dau xe kha "na na" mau xe Liberty tai cum den pha xe tron cong voi hai xi nhan theo kieu mat xech gan lien than xe Nozza duoc hy vong se mang den cho chi em phu nu nhieu su lua chon hon trong phan khuc xe ga.
Tuy nhien, truoc qua nhieu phan anh cua nguoi tieu dung chac rang Yamaha Viet Nam can cho nguoi tieu dung Viet Nam mot cau tra loi thich dang.
Chiec Nozza moi cung lien tuc phai di bao hanh
Sau khi phai ton thoi gian va cong suc cho viec suot ngay truc cua cac dai ly cua Yamaha de sua chua thi chi H da chia se rang : " Xe moi di duoc 640km da phai thao ra lap lai bet nhe roi. Bay gio xe moi cung nhu xe nat vay. Co le tu sau minh khong con du tin tuong de mua mot chiec xe nao cua Yamaha nua."
Chi H cung cho biet sau khi dai ly Yamaha thua nhan loi o dong co va thay dong co moi cho chi nhung benh cu cua chiec xe van con va hien tai chi van phai song chung voi no. Tuy nhien, ben phia Yamaha Viet Nam chua co bat ky dong thai nao dung ra nhan trach nhiem ve minh.
Phieu bao duong cua dai ly Yamaha Nha Trang YFS
Theo mot so chuyen gia thi Yamaha Viet Nam nen co y kien ve van de nay boi nguoi tieu dung Viet Nam da phai mat tien bo ra mua xe gio lai mat them thoi gian di sua chua ma khong co ket qua. Co le da den luc Yamaha Viet Nam nen di tim cau tra loi cho nhung khuyen cao tu phia khach hang de co the mang den su tin tuong cho nguoi tieu dung.
Neu Yamaha Viet Nam khong nhanh chong tim ra loi giai cho nhung "chung benh" hay gap cua Nozza thi niem tin cua nguoi tieu dung ve chat luong xe cua Yamaha co the se khong con nhu truoc day. Hay chang Yamaha Viet Nam cung dang "bat luc" truoc nhung loi ma chiec Yamaha Nozza dang so huu?
Mot so hinh anh cua chiec xe Yamaha Nozza cua chi H